Welcome to ExamTopics
ExamTopics Logo
- Expert Verified, Online, Free.
Mail Us[email protected]
Menu
sale

Want to Unlock All Questions for this Exam?

Full Exam Access, Discussions, No Robots Checks

27
Students signed up in the last 24H

Oracle 1z0-993 Exam Actual Questions

The questions for 1z0-993 were last updated on May 17, 2024.
  • Viewing page 1 out of 19 pages.
  • Viewing questions 1-4 out of 76 questions
 

Topic 1 - Single Topic

Question #1 Topic 1

Which three statements are true about building Digital Customer Service (DCS) applications?

  • A. Many DCS applications can be active in production at the same time.
  • B. DCS includes a "reference implementation template" that illustrates recommended implementation practices.
  • C. Only one version of a DCS application can be active in production at any time.
  • D. DCS application can be embedded in other sites.
Reveal Solution Hide Solution   Discussion  

Correct Answer: BCD 🗳️

Question #2 Topic 1

You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

  • A. Time Period
  • B. Duration
  • C. Available
  • D. Interval
  • E. Start/Stop
Reveal Solution Hide Solution   Discussion  

Correct Answer: B 🗳️

Question #3 Topic 1

Identify three considerations before starting the configuration of assignment rules to service requests.

  • A. the attributes of queues to use as criteria for your rule assignments
  • B. the candidates of service requests to use as criteria for your rule assignments
  • C. the candidates of queues to use as criteria for your rule assignments
  • D. the attributes of service requests to use as criteria for your rule assignments
  • E. the rule sets you want to create and the rules to include in each rule set
Reveal Solution Hide Solution   Discussion  

Correct Answer: BCE 🗳️

Question #4 Topic 1

You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081)
Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: nnn- [email protected]. {# #SR0000003056# #}"
Which statement is true?

  • A. You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
  • B. You have to edit the e-mail template and add HTML code to customize the standard text section.
  • C. You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
  • D. You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
Reveal Solution Hide Solution   Discussion  

Correct Answer: C 🗳️

Next Questions

Get IT Certification

Unlock free, top-quality video courses on ExamTopics with a simple registration. Elevate your learning journey with our expertly curated content. Register now to access a diverse range of educational resources designed for your success. Start learning today with ExamTopics!

Start Learning for free
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.

SaveCancel