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ServiceNow CSA Exam Actual Questions

The questions for CSA were last updated at June 21, 2022.
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Question #1 Topic 1

A Service Catalog may include which of the following components?

  • A. Order Guides, Exchange Rates, Calendars
  • B. Order Guides, Catalog Items, and Interceptors
  • C. Catalog Items, Asset Contracts, Task Surveys
  • D. Record Producers, Order Guides, and Catalog Items
Reveal Solution Hide Solution   Discussion   2

Correct Answer: D 🗳️

Question #2 Topic 1

Which one of the following statements applies to a set of fields when they are coalesced during an import?

  • A. If a match is found using the coalesce fields, the existing record is updated with the information being imported
  • B. If a match is not found using the coalesce fields, the system does not create a Transform Map
  • C. If a match is found using the coalesce fields, the system creates a new record
  • D. If a match is not found using the coalesce fields, the existing record is updated with the information being imported
Reveal Solution Hide Solution   Discussion   5

Correct Answer: A 🗳️

Question #3 Topic 1

As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

  • A. A metric is a report gauge used on homepages to display real-time data
  • B. A metric is a time measurement used to report the effectiveness of workflows and SLAs
  • C. A metric is used to measure and evaluate the effectiveness of IT service management processes
  • D. A metric is a comparative measurement used to report the effectiveness of flows and SLAs.
Reveal Solution Hide Solution   Discussion   3

Correct Answer: C 🗳️

Question #4 Topic 1

The display sequence is controlled in a Service Catalog Item using which of the following?

  • A. The Default Value field in the Catalog Item form
  • B. The Sequence field in the Catalog Item form
  • C. The Order field in the Variable form
  • D. The Choice field in the Variable form
Reveal Solution Hide Solution   Discussion   3

Correct Answer: C 🗳️

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