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ServiceNow CSA Exam Actual Questions

The questions for CSA were last updated on March 22, 2024.
  • Viewing page 1 out of 35 pages.
  • Viewing questions 1-10 out of 349 questions

Topic 1 - Single Topic

Question #1 Topic 1

A Service Catalog may include which of the following components?

  • A. Order Guides, Exchange Rates, Calendars
  • B. Order Guides, Catalog Items, and Interceptors
  • C. Catalog Items, Asset Contracts, Task Surveys
  • D. Record Producers, Order Guides, and Catalog Items
Reveal Solution Hide Solution   Discussion   24

Correct Answer: D 🗳️

Question #2 Topic 1

Which one of the following statements applies to a set of fields when they are coalesced during an import?

  • A. If a match is found using the coalesce fields, the existing record is updated with the information being imported
  • B. If a match is not found using the coalesce fields, the system does not create a Transform Map
  • C. If a match is found using the coalesce fields, the system creates a new record
  • D. If a match is not found using the coalesce fields, the existing record is updated with the information being imported
Reveal Solution Hide Solution   Discussion   24

Correct Answer: A 🗳️

Question #3 Topic 1

As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

  • A. A metric is a report gauge used on homepages to display real-time data
  • B. A metric is a time measurement used to report the effectiveness of workflows and SLAs
  • C. A metric is used to measure and evaluate the effectiveness of IT service management processes
  • D. A metric is a comparative measurement used to report the effectiveness of flows and SLAs.
Reveal Solution Hide Solution   Discussion   15

Correct Answer: C 🗳️

Question #4 Topic 1

The display sequence is controlled in a Service Catalog Item using which of the following?

  • A. The Default Value field in the Catalog Item form
  • B. The Sequence field in the Catalog Item form
  • C. The Order field in the Variable form
  • D. The Choice field in the Variable form
Reveal Solution Hide Solution   Discussion   15

Correct Answer: C 🗳️

Question #5 Topic 1

Reports can be created from which different places in the platform? (Choose two.)

  • A. List column heading
  • B. Metrics module
  • C. Statistics module
  • D. View / Run module
Reveal Solution Hide Solution   Discussion   23

Correct Answer: AD 🗳️

Question #6 Topic 1

Knowledge Base Search results can be sorted by which of the following? (Choose three.)

  • A. Most recent update
  • B. Popularity
  • C. Relevancy
  • D. Manager assignment
  • E. Number of views
Reveal Solution Hide Solution   Discussion   10

Correct Answer: ACE 🗳️

Question #7 Topic 1

What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?

  • A. RITM (Number)>REQ (Number)>PROCUREMENT (Number)
  • B. REQ (Number)>RITM (Number)>PROCUREMENT (Number)
  • C. REQ (Number)>RITM (Number)>TASK (Number)
  • D. FULFILLMENT (Number)>RITM (Number)>TASK (Number)
Reveal Solution Hide Solution   Discussion   14

Correct Answer: C 🗳️

Question #8 Topic 1

Which term refers to application menus and modules which you may want to access quickly and often?

  • A. Breadcrumb
  • B. Favorite
  • C. Tag
  • D. Bookmark
Reveal Solution Hide Solution   Discussion   12

Correct Answer: B 🗳️

Question #9 Topic 1

What is generated from the Service Catalog once a user places an order for an item or service?

  • A. A change request
  • B. An Order Guide
  • C. A request
  • D. An SLA
Reveal Solution Hide Solution   Discussion   11

Correct Answer: C 🗳️

Question #10 Topic 1

From the User menu, which actions can a user select? (Choose three.)

  • A. Send Notifications
  • B. Log Out ServiceNow
  • C. Elevate Roles
  • D. Impersonate Users
  • E. Order from Service Catalog
  • F. Approve Records
Reveal Solution Hide Solution   Discussion   17

Correct Answer: BCD 🗳️

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