A technician is attempting to repair a Windows computer that is infected with malware. The machine is quarantined but still cannot boot into a standard desktop. Which of the following is the most likely NEXT step?
Technically you should disable system restore, but since the question specifies that the computer can't enter into standard desktop, it is probably best to go with safe mode.
Come on, you should know this by now!
"The 1002 exam outlines the following multistep
process as the best practice procedures for malware removal:
1. Identify and research malware symptoms.
2. Quarantine the infected systems.
3. Disable System Restore (in Windows).
4. Remediate the infected systems.
A. Update the anti-malware software.
B. Scan and use removal techniques (Safe Mode, Preinstallation
Environment).
5. Schedule scans and run updates.
6. Enable System Restore and create a restore point (in Windows).
7. Educate the end user."
Taken from Mike Meyers' book
A. Disable system restore.
You can disable system restore without the standard desktop. In Mike Meyers video, he goes into the Windows Recovery Environment > Troubleshoot > then there is an option for command prompt. You can disable System Restore from the command prompt by disabling its registry key
D is absolutely correct answer. Boot into safe mode if you cannot boot in standard mode. Try to scan for malware using malwarebytes - You cannot disable system restore without being able to boot it up so why would you choose A?
I guess, to do a system restore, you need to access your desktop and if that is not possible next best option would be to boot into safe mode and disable system restore.
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