Exam 220-1002 topic 1 question 27 discussion

Actual exam question from CompTIA's 220-1002

Question #: 27
Topic #: 1

A technician is running updates on a Windows PC. Some of the updates install properly, while others appear as failed. While troubleshooting, the technician restarts the PC and attempts to install the failed updates again. The updates continue to fail.
Which of the following is the FIRST option to check?

A. Visit the Microsoft Update website to see if there is an issue with a specific update
B. Look up the error number associated with the failed update
C. Look at the system Event Viewer to find more information on the failure
D. Download the failed update to install manually

Show Suggested Answer

Suggested Answer: B 🗳️

by JustinGonnaPassThis at May 4, 2020, 6:52 p.m.

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betty_boop

Highly Voted 4 years, 10 months ago

OBJ-3.2: If an automated system update fails to install, you should research the error number for the failed update to determine if the issue is a known error. Based on the error code, you can then determine the best method to overcome the issue. For example, a common cause of errors is inadequate space on the hard disk. If a technician needs to determine how to best solve this issue, researching the error code at Microsoft.com can help.

upvoted 18 times

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JustinGonnaPassThis

Highly Voted 5 years, 1 month ago

B. While the Event Viewer is an important Windows tool, the error code should give the most accurate depiction of what went wrong with the updates.

upvoted 9 times

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