A staff member contacts the help desk because the staff member's device is currently experiencing the following symptoms:
✑ Long delays when launching applications
✑ Timeout errors when loading some websites
✑ Errors when attempting to open local Word documents and photo files
✑ Pop-up messages in the task bar stating that antivirus is out-of-date
✑ VPN connection that keeps timing out, causing the device to lose connectivity
Which of the following BEST describes the root cause of these symptoms?
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