A technician has identified malware on a user's system. Which of the following should the technician do NEXT according to malware removal best practices?
A.
Enable System Restore and create a restore point so no data is lost
B.
Educate the user about how to avoid malware in the future
C.
Update the antivirus software and run a full system scan
D.
Move the infected system to a lab with no network connectivity
The answer is correct. That's quarantining the system, which is the second step in the malware removal process, it comes after Identifying and researching malware symptoms.
The seven steps are:
1. Identify and research malware symptoms.
2. Quarantine the infected systems.
3. Disable System Restore (in Windows).
4. Remediate the infected systems.
A. Update the anti-malware software.
B. Scan and use removal techniques (Safe Mode, Preinstallation
Environment).
5. Schedule scans and run updates.
6. Enable System Restore and create a restore point (in Windows).
7. Educate the end user.
A good mnemonic to use is
I (Identify)
Question (Q- Quarantine)
Dad's (D- Disable)
Reasons (R- Remediate)
Some (S- Schedule)
Early (Enable)
Evenings (E- Educate)
This is a great saying, but doesn't it leave out create restore point. So it should be quarantine, disable, remediate, schedule, re-enable, create restore point, then educate
how do you update your software if the system is in quarantine?
upvoted 1 times
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