Exam 220-1002 All Questions

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Exam 220-1002 topic 1 question 39 discussion

Actual exam question from CompTIA's 220-1002

Question #: 39
Topic #: 1

A SOHO user reports desktop applications are performing slowly, and no emails have been received all morning. A technician remotes in and determines Internet pages load slowly or not at all, CPU performance is normal, and the local router can successfully ping. The remote connection drops periodically.
Which of the following steps should the technician take NEXT to resolve the problem?

A. Reboot into safe mode, uninstall the latest OS update, and run a repair on the OS
B. Update the antivirus software, run an antivirus scan, verify the browser settings, and check all email settings
C. Reboot to BIOS setup, verify the TPM is enabled, and start a System Restore from safe mode
D. Send a test email, open a command prompt to check the file system, and empty the browser cache

Show Suggested Answer

Suggested Answer: B 🗳️

by betty_boop at July 24, 2020, 2:07 p.m.

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betty_boop

Highly Voted 4 years, 11 months ago

OBJ-3.2: Based on the symptoms, it appears that the system may be infected with malware. Therefore, it would be best to attempt to remediate the system by updating the anti-virus, performing a full system scan, and then verifying that the web browser and email client's settings are correct.

upvoted 19 times

Visor

4 years, 10 months ago

Once again, this makes no sense to me. If internet access is extremely slow or non-existent, how does the tech expect to be able to *download* the latest anti-virus updates? As I stated in question 36, if these are the types of questions that will be asked on a REAL exam, then I am SCREWED...

upvoted 10 times

conkhi

4 years, 10 months ago

I know most the answers are base on what they want not on the experience that you have. I think whoever make some of this question base on the theory too much.

upvoted 4 times

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AOK223

3 years, 9 months ago

Just because its slow doesn't mean you can't still do those tasks...

upvoted 1 times

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kinkathra

4 years, 2 months ago

Virus definitions aren't that big I don't think. Think about large text book notes. Also, they don't mention rather the browser itself is what's running slowly. the virus could be utilizing a lot of ram however running in the background...but they didn't mention anything about that. I noticed comptia likes for you think as much about the information NOT provided as much as you would the information that is being provided. Hope that helps someone :/

upvoted 3 times

AOK223

3 years, 9 months ago

Actually they did "A technician remotes in and determines Internet pages load slowly or not at all" You load internet pages in a browser...

upvoted 2 times

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SamuelSami

Highly Voted 3 years, 9 months ago

How to remove malware from a PC ******************************* Step 1: Disconnect from the internet. ... Step 2: Enter safe mode. ... Step 3: Check your activity monitor for malicious applications. ... Step 4: Run a malware scanner. ... Step 5: Fix your web browser. ... Step 6: Clear your cache.

upvoted 5 times

Dido1963

2 years, 12 months ago

Before you disconnect, you should check, whether there is a virus

upvoted 1 times

Aerials

2 years, 11 months ago

If a virus is suspected, it is actually best to disconnect asap, to prevent it from spreading.

upvoted 1 times

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user54321

Most Recent 3 years, 10 months ago

It doesn't specifically say to download the definitions on that machine. In the steps for malware removal you are recommended to download the definitions on a clean machine then transfer via usb and install manually. The question asks what you would try NEXT, C and D don't make any sense. A could fix it as it could be an update problem but is a more intrusive fix. B can be attempted relitively quickly by checking a few settings and running an anti virus scan. If that didn't turn up anything then the next step would probably be A.

upvoted 2 times

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Ty_ty

4 years, 4 months ago

process of elimination.. B

upvoted 1 times

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MelvinJohn

4 years, 7 months ago

None are correct - they do not comply with the six steps of troubleshooting. 1. Identify the problem. ... 2. Establish a theory of probable cause. ... 3. Test probable cause theory to determine actual cause. ... 4. Establish an action plan and execute the plan. ... 5. Verify full system functionality. ... 6. Document the process. Step 1 - completed - problem identified Step 2 - incomplete - no theory of probable cause yet - tech jumps to step 4

upvoted 1 times

Bobo55

4 years, 4 months ago

Rethink this. ID the problem - done. Establish & test a theory of probable cause - very likely malware at this point. Establish an action plan to remove malware. At this point use your IQ DR. SEE acronym to remove malware. I - ID & research (already done) Q - Quarantine the infected systems - done or do it. D - disable system restore (do it & non-player in question) and then R - Remediate the infected system through updating the antimalware software, scan & use removal techniques in safe mode etc. BEST answer is B within the context of the troubleshooting theory, malware removal and context of the question.

upvoted 1 times

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AOK223

3 years, 9 months ago

The steps to troubleshoot malware are different.... these are the general steps from 1001... Comptia malware removal steps Be sure to follow these steps in order. Identify and research malware symptoms. ... Quarantine the infected systems. ... Disable System Restore (in Windows). ... Remediate the infected systems. ... Schedule scans and run updates. ... Enable System Restore and create a restore point (in Windows). ... Educate the end user.

upvoted 1 times

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nischal123

4 years, 7 months ago

Based on Json Dion's Tips from Udemy, when there is no single answer that makes sense you will need to just pick the one that makes more sense than the rest of the options.

upvoted 4 times

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