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Exam 220-1002 topic 1 question 45 discussion

Actual exam question from CompTIA's 220-1002
Question #: 45
Topic #: 1
[All 220-1002 Questions]

Joe, a user, returns his computer to the technician who performed a virus removal on it the week before. Joe states that several symptoms have returned.
Which of the following should the technician have covered previously as part of the original repair?

  • A. End-user education
  • B. Pre-installation environment cleaning
  • C. Disabling of System Restore
  • D. Infected system quarantine
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Suggested Answer: A

by RRKR at Aug. 24, 2020, 10:35 p.m.

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shogo11
4 days, 8 hours ago
I thought it was C. doesn't say anywhere that Joe was the reason for the Malware returning. It could have been due to not disabling system restore....
upvoted 1 times
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RRKR
7 months, 2 weeks ago
Well, I strongly believe ans should be C.
upvoted 2 times
benperrin
5 months, 3 weeks ago
The answer is definitely A, when you refer to the steps to take in order to remove a malware, Educate the User is in last position, If Joe were to be educated about the malware symptoms by the Tech, He wouldn't be back the following week with the same problem again.
upvoted 5 times
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