Exam 220-1002 topic 1 question 19 discussion

Actual exam question from CompTIA's 220-1002

Question #: 19
Topic #: 1

A user believes there is a virus on a laptop. The user installs additional real-time protection antivirus software but is now experiencing extremely slow performance on the laptop.
Which of the following should a technician do to resolve the issue and avoid recurrence?

A. Activate real-time protection on both antivirus software programs
B. Uninstall one antivirus software program and install a different one
C. Run OS updates
D. Enable the quarantine feature on both antivirus software programs
E. Remove the user-installed antivirus software

Show Suggested Answer

Suggested Answer: E 🗳️

by Takoyaki at Sept. 29, 2020, 11:31 p.m.

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Takoyaki

Highly Voted 4 years, 8 months ago

This question is either missing information or leaves much to infer. The answers indicate there is more than one antivirus client installed on this computer. Removing the user-installed antivirus is the most correct answer. Multiple antivirus products can congest CPU and RAM resources and may trigger each other when they read the other's virus database. Activating real-time protection on both antivirus programs is incorrect. See above. Running OS updates is incorrect as there is no indication nor posited theory that the OS itself is causing the slowdown. Enabling quarantine features on both antivirus programs is incorrect. Again, more than one antivirus program active on a system can cause them to clash.

upvoted 16 times

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MelvinJohn

Highly Voted 4 years, 6 months ago

"A user believes there is a virus on a laptop." The question starts with that. So that seems to be the original issue that needs to be resolved. But then there is a new issue to be resolved, the "extremely slow performance." I guess we should assume that the slow performance is the primary issue to resolve, so (E) "Remove the user-installed AV software."

upvoted 8 times

ep0ch

3 years, 8 months ago

I second this. The question infers there was no slow performance until after the antivirus was installed.

upvoted 3 times

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c22e828

Most Recent 1 year, 5 months ago

im figuring E then A

upvoted 1 times

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Mazouz

2 years, 2 months ago

what is the difference between remove and uninstall. I think the answer is B for a permanent deletion

upvoted 1 times

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_Anas

3 years, 7 months ago

users shouldn't install any software.

upvoted 2 times

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AOK223

3 years, 8 months ago

Corporate users have all types of crazy ideas about how computers work, but they should not be installing their own anti virus software that the company has not verified, rather the computer would already have corporate anti virus software installed. The correct answer is E

upvoted 2 times

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