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Exam 220-1002 topic 1 question 52 discussion

Actual exam question from CompTIA's 220-1002
Question #: 52
Topic #: 1
[All 220-1002 Questions]

A user calls the help desk regarding a new Windows issue that started in the morning. The user can no longer use any locally attached devices, such as a mouse or a printer, and a reboot did not fix the problem.
Which of the following would MOST likely fix the issue?

  • A. Roll back updates
  • B. Disable the Windows Update service
  • C. Check for updates
  • D. Restore hidden updates
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️

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YouKownNothingJonSnow
Highly Voted 1 year, 7 months ago
How can the updates be rolled back if the keyboard and mouse aren't working? lol...
upvoted 10 times
AOK223
11 months, 1 week ago
RDP remote support.
upvoted 2 times
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HotWings8
1 year, 7 months ago
Safe mode
upvoted 8 times
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BrightHart
Highly Voted 1 month, 2 weeks ago
thank God it isn't ann
upvoted 6 times
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JonnyNet
Most Recent 7 months ago
IT's A check for updates would not solve but may identify the problem
upvoted 1 times
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notarobot4296
8 months, 3 weeks ago
Roll back updates would fix MULTIPLE issues that were caused by a single OS update that happened at the same time. Although it's strange that this isn't affecting the entire company. Maybe the other users are all still getting their coffee and BSing at the watering hole while rocket man Dan is showing up 20 minutes every day and was calling you the fifth time as you rushed in to grab the phone to report his trouble ticket. If it was JUST the mouse, or JUST the keyboard, or JUST the printer, or JUST the humping dog USB interface, then you would check for updates on that one device to see if they were released in sync with the OS update. Or... is there a lag between an OS update causing issues and the company releasing its own update, like if an OS update drops the framerate of an RTX 3090... Would Windows work with NVIDIA so the updates would be released simultaneously, or does NVIDIA gotta scramble to patch their stuff to keep working with Windows? There's a LOT of stuff CBT Nuggets doesn't cover, and I bet it's mentioned in ONE sentence out of about 700 pages of the official CompTIA A+ study guide...
upvoted 1 times
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DoggyStyle
10 months, 1 week ago
"Check for updates" may mean "check if there have been any updates" rather than check to see if there are any new updates which might fix it.
upvoted 1 times
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SolidScores
1 year, 2 months ago
very misleading question. It doesn't state if the drivers were upgraded or if peripherals were just simply disabled. The correct answer for misleading questions such as these can be A. Rolling back the updates, through safe mode. or C Check for new updates, specially if there are printer issues.
upvoted 2 times
user54321
1 year ago
The clue is that the issue started in the morning. Corporate environments will schedule updates to occur overnight so they don't interfere with working hours, this means any issues resulting from updates will be reported as starting the following morning.
upvoted 6 times
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alaaaboud
1 year, 5 months ago
A. Roll back updates........ The question is correct
upvoted 2 times
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Mellow
1 year, 6 months ago
Roll back Driver Updates
upvoted 2 times
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Techchris
1 year, 8 months ago
Does answer c could be an option here?
upvoted 2 times
Ty_ty
1 year, 6 months ago
Im leaning more towards C as well.
upvoted 1 times
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T_carters
1 year, 9 months ago
Why to roll back updates if it wasn't mentioned before that updates were made???
upvoted 2 times
nischal123
1 year, 9 months ago
This is CompTIA way of asking. There is no answer that really makes sense in terms of question but A is probably the best action you take compared to the other options.
upvoted 4 times
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Nitesh02
1 year, 9 months ago
Because its a new issue. The other options are not going to fix the issue described. CompTIA is notorious for these sort of questions where the options are also a part of the question... if you know what i mean.
upvoted 2 times
kinkathra
1 year, 4 months ago
Yeah but an update could also resolve though it's less likely to be patched so quickly....well, unlikely so yeah A cause that's overthinking it....
upvoted 1 times
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Russ_A7x
1 year, 4 months ago
My line of thinking here is a lot of companies will run updates over night. Most of the time unless something changes you shouldn't just have issues like this, and that leans towards an update has happened.
upvoted 2 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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