Exam 220-1002 All Questions

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Exam 220-1002 topic 1 question 315 discussion

Actual exam question from CompTIA's 220-1002

Question #: 315
Topic #: 1

A home user reports slow computer performance and application crashes after clicking a `repair` button on a pop-up warning while browsing the Internet. Which of the following are the FIRST steps a technician should take to identify and resolve the issue? (Choose two.)

A. Perform a system file check and replace any changed files with their original versions
B. Enable the pop-up blocker on the Internet browser
C. Uninstall any recently installed unknown programs and browser extensions
D. Perform a hard shutdown and cold boot the computer
E. Scan the RAM and hard drive using an up-to-date antivirus program

Show Suggested Answer

Suggested Answer: BC 🗳️

by JasonSignupHappy at Feb. 18, 2021, 2:57 p.m.

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Ava1

Highly Voted 4 years, 3 months ago

C and E? Why would you enable the popupblocker - there seem to be more pressing issues.

upvoted 14 times

KingPo

4 years, 3 months ago

The Pop-up comes from web-pages in the Web! Not from a virus on the PC.

upvoted 2 times

dnbly

4 years, 2 months ago

Go study security a bit more, for example the link could have initiated a download, a virus could be in a saved cookie or settings/temp files could be infected. Any suspected infection needs to involve scanning.

upvoted 1 times

ola_mb

3 years, 11 months ago

scanning is correct but what should be done FIRST? I think B, C is correct

upvoted 3 times

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examdominator

4 years, 3 months ago

I agree since it says "FIRST" ...

upvoted 1 times

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dnbly

Highly Voted 4 years, 2 months ago

I have mixed feelings about E. Firstly I think removing recent or unknown applications and running scans is correct. Prevention of future infection comes after removing the current infection. The problem is E states to scan the RAM and HDD, not a comprehensive job as it doesn't seem to include things like registry scan IMHO. This is important when considering the other answer is removing applications, so other threats like registry editing or a rootkit would be undiagnosed. Despite my.misgivings I would say C E is still more correct.

upvoted 5 times

lance12

3 years, 5 months ago

5. Schedule scans and run updates. is the 5th step and the question keyword is "FIRST" IMO the first best thing should Quarantine the infected system but its not in the choices

upvoted 1 times

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VasiliyFis

Most Recent 3 weeks, 5 days ago

Selected Answer: CE

✅ C. Uninstall any recently installed unknown programs and browser extensions Many malicious pop-ups initiate drive-by downloads or prompt users to install fake "repair tools" that are actually malware. Removing suspicious software and browser extensions is a key first step. ✅ E. Scan the RAM and hard drive using an up-to-date antivirus program A full scan helps detect and quarantine malicious software, which may be running in memory or stored on the disk.

upvoted 1 times

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Passngrass

2 years, 10 months ago

Application crash only happened after clicking on pop up means these answers are correct

upvoted 1 times

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ronah

3 years, 4 months ago

im going for c and e because b seems like for end user. u will turn on the pop-up blocker so that it will not happened again. am i making any sense?

upvoted 2 times

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lance12

3 years, 5 months ago

I can't connect this to the COMPTIA malware troubleshooting steps: 1. Identify and research malware symptoms 2. Quarantine the infected systems. 3. Disable System Restore (in Windows) 4. Remediate the infected systems. 5. Schedule scans and run updates. 6. Enable System Restore and create a restore point (in Windows). 7. Educate the end user. I guess we should IDENTIFY SYMPTOMS because if the word "FIRST"

upvoted 1 times

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