Exam 220-1002 All Questions

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Exam 220-1002 topic 1 question 35 discussion

Actual exam question from CompTIA's 220-1002

Question #: 35
Topic #: 1

A manager with a restricted user account receives the following error message:
Windows Update cannot currently check for updates because the service is not running.
The manager contacts the help desk to report the error. A technician remotely connects to the user's computer and identifies the problem.
Which of the following should the technician do NEXT?

A. Reboot the computer
B. Restart the network services
C. Roll back the device drivers
D. Rebuild the Windows profiles

Show Suggested Answer

Suggested Answer: B 🗳️

by Munakhalil at April 14, 2021, 1:28 p.m.

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Munakhalil

Highly Voted 4 years ago

answer should be A

upvoted 11 times

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KIng16

Highly Voted 3 years, 10 months ago

the answer is B! CompTIA wants you to break down a problem and find a quick fix. in this case option B! if that doesn't work then option A would be the nest option! Go over troubleshooting again and try doing practices as you read. practicals make things more clear!

upvoted 10 times

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Nakays_2024

Most Recent 5 months, 1 week ago

Also, why the best answer is B is in the question, the Manager has restricted access meaning he cannot restart the service. He has no permission to do so as such the helpdesk to do for him

upvoted 1 times

EgbonAdugbo

2 months ago

Read the question again. Which of the following should the TECHNICIAN do next? Not the manager.

upvoted 1 times

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A3w

2 years, 8 months ago

Selected Answer: B

B is the right answer here because after identifying the issue you have to fix the issue and then you should reboot the system for the changes to take effect.

upvoted 1 times

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Z_186

2 years, 10 months ago

Selected Answer: A

This question is also from Dion's exams (exam 3, #74), answer is A, to reboot. OBJ-3.2: If any of the .DLL files involved with Windows Update are not correctly registered, you may also encounter this problem. To solve it, open services.msc and stop the Windows Update service. Then, open a Command Prompt as the administrator and use regsvr32 for each of the 6 Windows Update DLL files (wuapi.dll, wuaueng.dll, wups.dll, wups2.dll, wuwebv.dll, and wucltux.dll). Then, open services.msc and restart the Windows Update service. Finally, restart your computer for these changes to take effect.

upvoted 3 times

sage888888888123

2 years, 10 months ago

LOL read what you wrote "open services.msc and restart the windows update service. Finally, restart you computer..." you would have to restart the services first then restart the computer

upvoted 3 times

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A3w

2 years, 8 months ago

I was also confused about this until I read the question numerous times. Dion's exam practice if you read the question carefully "A user receives the following error message: "Windows Update cannot currently check for updates because the service is not running." The user calls the help desk to report the error they received. A support technician uses a remote connection tool to log in to the computer remotely, quickly identifies the issue, and fixes the issue. Which of the following should the technician do NEXT?" the key words here is quickly identifies the issue, and fixes the issue... so Next you should reboot the computer for the changes to take effect.

upvoted 1 times

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JackBond40

3 years, 1 month ago

In comptia questions look for extra information provided. First line indicates "restricted user account" thus the inference is this could be a rights issue causing Windows Update to be disabled. Thus a change in user rights would likely require a reboot before taking effect per the options provided.

upvoted 1 times

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Mucklberry

3 years, 3 months ago

Selected Answer: B

I would vote B specifically because of the way the question is phrased. The technician has discovered the problem, not resolved it yet. Before restarting the computer and losing the remote connection, it makes sense to restart the network services first. If it works, awesome. If it doesn't, then reboot.

upvoted 5 times

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Shaz_797979

3 years, 5 months ago

IF tech reboot the system he will loose the remote connection so I think B is the correct answer in this situation.

upvoted 2 times

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armjot

3 years, 7 months ago

Answer A technician did everthing , its time to restart

upvoted 1 times

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JE39

3 years, 10 months ago

Windows update service will restart when the PC is rebooted. You could restart it manually of course but that option isn't here unless network services is a typo.

upvoted 1 times

TheDarkRedFox

3 years, 1 month ago

I was thinking that it's gotta be a typo myself. CompTIA exams seems to want the fastest solutions to be attempted FIRST so restarting the computer wouldn't be it. I'd just go in and kill/restart the update service and see if that does it.

upvoted 1 times

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Jack99xx

3 years, 11 months ago

Answer is B. Services must be reset to allow for new connectivity.

upvoted 5 times

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crittersfritters

3 years, 11 months ago

If the tech connected remotely, network services are working fine. The answer should be A since none of the other answers apply, right?

upvoted 6 times

nobleaxis

3 years, 9 months ago

exactly what I was thinking

upvoted 1 times

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Peeriv

3 years, 3 months ago

You can remote into a desktop without an internet connection.

upvoted 3 times

Sandon

2 years, 7 months ago

Really? Using what? The Force?

upvoted 1 times

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Exam 220-1002 All Questions

View all questions & answers for the 220-1002 exam

Exam 220-1002 topic 1 question 35 discussion

Comments

Munakhalil

KIng16

Nakays_2024

EgbonAdugbo

A3w

Z_186

sage888888888123

A3w

JackBond40

Mucklberry

Shaz_797979

armjot

JE39

TheDarkRedFox

Jack99xx

crittersfritters

nobleaxis

Peeriv

Sandon

SY0-701