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Exam 220-1002 topic 1 question 50 discussion

Actual exam question from CompTIA's 220-1002
Question #: 50
Topic #: 1
[All 220-1002 Questions]

Ann, a user, calls the help desk regarding an issue on her laptop. While working remotely, she appears to be connecting to WiFi but is unable to retrieve her corporate email. The wireless name is listed as ג€ConnectMeג€ and appears as unsecure.
Which of the following should the help desk perform to fix the issue?

  • A. Remote into Ann's system and restart the wireless adapter
  • B. Ask Ann to open a browser and watch for a redirect page
  • C. Advice Ann to plug an Ethernet cable into her laptop
  • D. Direct Ann to run an antivirus program on her laptop
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️

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Highly Voted 10 months, 1 week ago
This is about the hundredth time Ann has experienced technical problems. The company would be better off firing her.
upvoted 35 times
JoenardAF
8 months, 4 weeks ago
and Joe too haha
upvoted 7 times
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JoenardAF
8 months, 3 weeks ago
LMFAO hahahahahaha
upvoted 3 times
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jamesh883
9 months ago
lol made me laugh
upvoted 2 times
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BrightHart
1 month, 2 weeks ago
I can imagine the help desk department faces while attending to her queries
upvoted 1 times
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maw619
Highly Voted 10 months ago
Example of this is when you use Starbucks wifi. You are connected once you select the SSID but in order to access the internet you need to open a browser and agree to their internet guidelines. B is correct.
upvoted 5 times
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Mucklberry
Most Recent 6 months, 2 weeks ago
This whole question infuriates me. How is the tech still employed after recommending that she put her device, personal and corporate data at risk by messing with a compromised connection. That's like getting a call after someone that visited a website that is clearly harboring malware and telling them to click around just to make sure.
upvoted 3 times
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TSO1
11 months, 1 week ago
She's at Maccas for a munch, so you need to go through their redirection page on the internet to access the internet properly.
upvoted 3 times
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LightXD
1 year ago
The answer is C because the WI-Fi she connect to is unsecure and connect to your house internet is more secure.
upvoted 2 times
maw619
10 months ago
so bad
upvoted 2 times
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OrganicJackfroot
4 months, 2 weeks ago
it may not be C, you're assuming she has a hardwire connection at home or how to use it. she may be naïve
upvoted 1 times
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LightXD
1 year ago
The answer is C because the WI-Fi she connect to is in secure and connect to your house internet is more secure.
upvoted 1 times
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Examtaker253
1 year ago
She is either connecting to a wireless set up by someone with malicious intent which has a proxy set up to redirect the page OR she is connecting to a public Wi-Fi (like in a library or a train station) where after you connect, you would need to agree to some policies before receiving access to the network. I assume it's the latter and it would make sense this way.
upvoted 4 times
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pedronery
1 year ago
what the hell means ג€ConnectMeג€???
upvoted 3 times
HisFave
10 months, 2 weeks ago
"ConnectMe" ....the site has a problem recognizing quotation marks, dashes, etc.
upvoted 3 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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