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Exam 220-1002 topic 1 question 388 discussion

Actual exam question from CompTIA's 220-1002
Question #: 388
Topic #: 1
[All 220-1002 Questions]

A customer is missing files from the Desktop and Documents folders after logging on to a PC. A technician looks in the Recycle Bin for the items, but nothing is there. Which of the following steps should the technician take NEXT?

  • A. Disable application startup.
  • B. Rebuild the user profile.
  • C. Reinstall the operating system.
  • D. Disable Update Services.
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Suggested Answer: D 🗳️
by Abrasive123 at June 2, 2021, 10:58 p.m.

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JE39
Highly Voted 4 years ago
It's definitely B.
upvoted 18 times
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Tp2008
Most Recent 1 year, 3 months ago
B-Rebuild the user profile The technician should rebuild the user profile. If the missing files cannot be found in the recycle bin, it’s possible that the user’s profile has become corrupted, and they are logging in as a temporary user. Rebuilding the profile will likely fix the issue. This step is a sensible next move before considering more drastic actions like reinstalling the operating system or disabling update services. By rebuilding the user profile, the technician can address any profile-related issues that might be causing the missing files. Remember, starting with the least intrusive solution is often the best approach to troubleshooting technical problems. 😊
upvoted 1 times
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SmolMagikarp
1 year, 7 months ago
Selected Answer: B
Voting B since likely the user's profile has become corrupted and they are logging in as a temporary user. Rebuilding the profile will likely fix the issue.
upvoted 1 times
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GhaeicSD
2 years, 10 months ago
Selected Answer: B
It has to be B. The question doesn't even mention a recent update, so why would we assume that caused the problem? The other two options are too radical to start with, so that leaves B as the only option.
upvoted 1 times
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sage888888888123
2 years, 11 months ago
Per Professor Messer the answer would be B
upvoted 2 times
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iLikeBeagButt
3 years, 1 month ago
I have no idea. Can someone explain what the answer is?
upvoted 1 times
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ElPato80
3 years, 3 months ago
I guess the updates removed the files and folders. Not sure how you can disable the updates in windows 10. It must be a older PC.
upvoted 1 times
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Jay5084
3 years, 11 months ago
Key word is NEXT. Start simple and quick and go from there
upvoted 1 times
banditring
3 years, 11 months ago
so whats the answer?
upvoted 2 times
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iLikeBeagButt
3 years, 1 month ago
Thanks for the helpful tip Jay!
upvoted 2 times
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xFlow777
3 years ago
But what would disabling updated accomplish? The only answer that would actually do something is rebuilding user's profile
upvoted 2 times
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Abrasive123
4 years ago
Why not B?
upvoted 4 times
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C (25%)
B (20%)
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