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Exam 220-1002 All Questions

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Exam 220-1002 topic 1 question 56 discussion

Actual exam question from CompTIA's 220-1002
Question #: 56
Topic #: 1
[All 220-1002 Questions]

Ann, an employee at a company, calls the help desk to report issues logging on to a vendor's website. Joe, the technician, is able to log in successfully with his credentials before going to Ann's office. However, when he attempts to log in from Ann's office, Joe experiences the same issue. Ann asks Joe questions about the new software installed on the laptop from the pop-up notification.
Which of the following are the NEXT steps Joe should take to resolve the issue? (Choose two.)

  • A. Ask Ann for her credentials to verify and log on to the vendor's website from Ann's laptop
  • B. Verify Ann's laptop has the correct browser settings
  • C. Check all browser cached files on Ann's laptop and log on to another vendor's website
  • D. Attempt to log on to another vendor's website from Ann's laptop
  • E. Ask Ann about the notification and review the installed programs
  • F. Reinstall the browser, reboot the laptop, and check the vendor's website again
Show Suggested Answer Hide Answer
Suggested Answer: BE 🗳️
by l0609890 at June 14, 2021, 11:38 p.m.

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Chosen Answer:
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SamAJames
Highly Voted 3 years, 10 months ago
This question is on Jason Dions practice exams (albeit worded differently and with different names). B and E would be correct here
upvoted 15 times
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Leon666
Highly Voted 3 years, 5 months ago
Selected Answer: BE
C dones't make sense, why need to log in to another vendor's website?
upvoted 6 times
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trungH
Most Recent 2 years, 8 months ago
Ann still having issues and somehow Joe got promoted to a tech but still needs our help smh answer should be B and E. like others stated C makes no sense
upvoted 2 times
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Suraj97
2 years, 9 months ago
I can why the answer is E.... But why is it B.. someone please explain
upvoted 1 times
Suraj97
2 years, 9 months ago
I can understand* y the answer is E... but someone please explain why the other right answer is B
upvoted 1 times
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Weta14
2 years, 7 months ago
there might be proxy settings in browser that only works for his home connection. So when computer gets back to office, that settings prevent user to proceed with the site.
upvoted 1 times
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BrightHart
2 years, 10 months ago
the next step is to fire ann
upvoted 4 times
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Rangel
3 years, 7 months ago
B and E
upvoted 1 times
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salarazad
3 years, 8 months ago
B and E seem correct as well probably
upvoted 2 times
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LeadBasedPaint
3 years, 9 months ago
Answer C doesn't make sense.
upvoted 1 times
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l0609890
3 years, 11 months ago
I think the answer is B and E
upvoted 5 times
...
Community vote distribution
A (35%)
C (25%)
B (20%)
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