Exam 220-1002 topic 1 question 56 discussion

Actual exam question from CompTIA's 220-1002

Question #: 56
Topic #: 1

Ann, an employee at a company, calls the help desk to report issues logging on to a vendor's website. Joe, the technician, is able to log in successfully with his credentials before going to Ann's office. However, when he attempts to log in from Ann's office, Joe experiences the same issue. Ann asks Joe questions about the new software installed on the laptop from the pop-up notification.
Which of the following are the NEXT steps Joe should take to resolve the issue? (Choose two.)

A. Ask Ann for her credentials to verify and log on to the vendor's website from Ann's laptop
B. Verify Ann's laptop has the correct browser settings
C. Check all browser cached files on Ann's laptop and log on to another vendor's website
D. Attempt to log on to another vendor's website from Ann's laptop
E. Ask Ann about the notification and review the installed programs
F. Reinstall the browser, reboot the laptop, and check the vendor's website again

Show Suggested Answer

Suggested Answer: BE 🗳️

by l0609890 at June 14, 2021, 11:38 p.m.

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SamAJames

Highly Voted 4 years ago

This question is on Jason Dions practice exams (albeit worded differently and with different names). B and E would be correct here

upvoted 15 times

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Leon666

Highly Voted 3 years, 7 months ago

Selected Answer: BE

C dones't make sense, why need to log in to another vendor's website?

upvoted 6 times

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trungH

Most Recent 2 years, 10 months ago

Ann still having issues and somehow Joe got promoted to a tech but still needs our help smh answer should be B and E. like others stated C makes no sense

upvoted 2 times

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Suraj97

2 years, 10 months ago

I can why the answer is E.... But why is it B.. someone please explain

upvoted 1 times

Suraj97

2 years, 10 months ago

I can understand* y the answer is E... but someone please explain why the other right answer is B

upvoted 1 times

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Weta14

2 years, 8 months ago

there might be proxy settings in browser that only works for his home connection. So when computer gets back to office, that settings prevent user to proceed with the site.

upvoted 1 times

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