Exam 220-1002 topic 1 question 374 discussion

This website says A is correct, Someone in the discussion says B is correct, Someone else in the discussion says C is correct, Someone else in the discussion says D is correct. I'm going with E

My friend is a senior network engineer and he says that it is C. Because the user is on a shared network that doesn't belong to the company he is working for, he won't have the ability to authorise port forwarding, which is required for B and D. A third party application however acts as a proxy server, eliminating that requirement.

Telnet is an old network protocol that allows remote access and control of computers and devices. However, its use has significantly declined in favour of more secure alternatives, such as SSH (Secure Shell). Third-party screen sharing (such as VNC or TeamViewer): Acts as a proxy server, allowing remote access without requiring port forwarding. Does not rely on corporate network configurations. Provides a secure way to troubleshoot and assist the user. Therefore, the MOST likely successful method in this case would be third-party screen sharing (Option C). This approach allows the technician to connect remotely without relying on corporate network settings or exposing the user to security risks associated with Telnet

C - Third-party screen sharing

I had this in another platform Is C and explain why

As far as I am aware, A, B and D require the user to be connected to a corporate network. For third party cab intend VNC (or teamviewer) where the user can just give to the tecnician the details ( address number and password provided by the software) to grant the connection.

The user is in a shared office space, so how can the techy RDP into the user's machine if they are behind a router that cannot be configured with port-forwarding? An app like Teamviewer (third party screen sharing) would work.

There is a reason why it mentions "a Windows issue" I am going for A

I would presume it is RDP because it is windows. But since they say it is Telnet I guess it is the answer.

Third Party screen sharing is the only option. All other options requires the users to be on the same subnet(network). You wouldnt be able to connect through ssh, telnet or rdp without going through some sort of port-forwarding and firewall rules which is not the goal of Comptia.

The correct answer is C. like "download or login to zoom and share your sceen"

Work through the question guys A technician is helping a remote user who has a Windows issue. - OK we need remote access, most windows machines don't have ssh running by default to narrows us down to third party and RDP (i'm also ruling out telnet here because when was the last time you called tech support and they telneted in to help you? admittedly an assumption) The user is working from a shared office space and is not on the corporate network. - OK, so the user is in a shared office space and is unlikely to get ports opened up for RDP quickly. Third party is going to be easier since we can run the utility without having to change network configurations

I thought it was B because it's a Windows machine, or maybe even C if they wanted to use Team Viewer. A makes no sense to me but ok.

Telnet is correct as it is meant for bidirectional interaction on a local area network. And does not require a user name or password. Most suitable in this scenario.

Telnet is correct as it is meant for bidirectional interaction on a local area network. Most suitable in this scenario.

The correct answer is B- Windows uses remote desktop. The question didn't say anything about a secure connection.

It's a Windows Machine. Remote access. The other information seems misleading. Can't figure out the relevance. However, telnet is not used for remote access anymore. Largely replaced by secure shell. If it's a Windows Machine however, best option would be remote desktop.