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Exam 220-1002 topic 1 question 469 discussion

Actual exam question from CompTIA's 220-1002
Question #: 469
Topic #: 1
[All 220-1002 Questions]

A user's mobile social media application is sending emails on behalf of the user. However, the user has not authorized any new permissions for the social media application. The user only has this application installed on their smart phone and no other devices. Which of the following should a technician perform to resolve the issue?

  • A. Run a malware scan on the device.
  • B. Instruct the user to change the device's password.
  • C. Disable access to the user's contacts.
  • D. Deny access to text messages.
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️

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MarkyHaynes
Highly Voted 3 years, 12 months ago
How will this help? Changing the password only stops someone who has been accessing the phone physically to no longer be able to do so. A. It is possible it is malware causing this B. As I already said, useless imo C. If it is the app sending the emails (question said it is) then this is the best answer imo D. It is emails, not text messages so can't be this It could be A or C, but imo it is C
upvoted 12 times
KC88
3 years, 10 months ago
I agree. Also since it is a social media app (It should be considered "Trusted" in a sense) making malware unlikely the cause of the symptom. So, C.
upvoted 5 times
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VasiliyFis
Most Recent 3 weeks, 2 days ago
Selected Answer: A
Run a malware scan on the device. Explanation: The social media app is sending emails on behalf of the user without new permissions, which suggests the device may be compromised by malware or a malicious app. Since the user only has the app on their phone, unauthorized email sending is suspicious and could be due to malware. Changing the device password (B) is good practice but does not directly address potential malware. Disabling access to contacts (C) or denying access to text messages (D) won’t stop the app from sending emails if malware is present. Running a malware scan will help detect and remove malicious software causing this behavior.
upvoted 1 times
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alforg03
1 year, 4 months ago
B is the right answer, It sounds like the user has not given the app enough permissions to access contacts or send out emails. The owner of the phone has the app only on her phone. Which means another person might know her password and be using her app to send unsolicited messages on her behalf when she leaves her phone on it's own. So if she changes the password the other person cannot access the app.
upvoted 1 times
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moneymoney1995
2 years, 9 months ago
Selected Answer: C
Answer is clearly C, there's a website called brain2dumpgo which have these same questions with the right answers, I checked there and answer is C , used the same website for the first exam as well
upvoted 1 times
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Passngrass
2 years, 10 months ago
These emails might not be going to a contact list. I would say change the password but it is only to the device not email account. Only viable option is a
upvoted 2 times
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scotty0153
2 years, 11 months ago
Andrew is A imo. It could be a malicious app. B. How does changing the password affect the application's actions? There is no mention anywhere that the user isn't in possession of the phone. C. Disable access to which contacts? Email contacts, phone contacts? The answer isn't clear whatsoever. D. Irrelevant. It's email messages that are being sent, not text.
upvoted 3 times
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JJay99
3 years ago
her social media account literally got hacked like the recent Instagram hacks where they message every friend on your friendlist. what you need to do is to change password for them to not have access anymore.
upvoted 1 times
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ElPato80
3 years, 3 months ago
It sounds like the user has not given the app enough permissions to access contacts or send out emails. The owner of the phone has the app only on her phone. Which means another person might know her password and be using her app to send unsolicited messages on her behalf when she leaves her phone on it's own. So if she changes the password the other person cannot access the app.
upvoted 3 times
Bogeyman1984
3 years, 3 months ago
I'm confused...because the question did not state the user lost or misplaced her phone,, so she should be the only one in possession of it. So why change the devices password?
upvoted 1 times
Bogeyman1984
3 years, 3 months ago
By the way I think its "C"
upvoted 1 times
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A (35%)
C (25%)
B (20%)
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