A technician has completed troubleshooting and repairing a newly found bug on a user's workstation. The technician wants to share the repair steps with the rest of the team. Which of the following methods will the technician MOST likely use?
A. Knowledge-base entry
When a technician wants to share troubleshooting steps, solutions, or information about a resolved issue with the rest of the team, the most likely method they will use is creating a Knowledge-base entry. A Knowledge-base is a centralized repository of information that team members can refer to for solutions to common problems. It helps in knowledge sharing, learning, and building a collective understanding of common issues and their resolutions within a team or organization.
Source = ChatGPT
If its a "Newly found bug" It needs to be added to the Knowledge base. This allows access to anyone else running into the same issue to help mitigate the issue as quickly as possible. The incident documentation would be good if this was a common/reoccuring issue. Since it isn't the answer here is A.
It is not A because incident documentation is where the company technician document any issued resolved by the tech, but KB is just general instructions including Microsoft kb or researching other sites as such google.
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