Exam 220-1002 topic 1 question 328 discussion

Actual exam question from CompTIA's 220-1002

Question #: 328
Topic #: 1

Joe, a user, cannot read encrypted email messages on a corporate smartphone, but he has been able to read them in the past. A technician restarts Joe's smartphone, but the issue remains. The technician deletes the corporate email account and has Joe re-add it, verifying all settings are correct. Despite these steps, the issue persists.
Which of the following is MOST likely causing the issue?

A. The certificate is expired.
B. The TPM is bad.
C. The phone is not encrypted.
D. The incorrect mail server is selected in settings.

Show Suggested Answer

Suggested Answer: A 🗳️

by lance12 at Jan. 14, 2022, 7:47 p.m.

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alforg03

1 year, 3 months ago

the correct answer is A.

upvoted 1 times

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Nat2down

2 years, 8 months ago

Selected Answer: A

In order to protect Joe's identity in his emails, the app requires valid SSL server certificates on an email server to establish trust. It appears his email server is not configured to use SSL or your certificates have expired.

upvoted 2 times

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[Removed]

3 years, 3 months ago

why the answer is not option D

upvoted 1 times

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lance12

3 years, 4 months ago

It must be that TPM is bad, If it was Certificate problems then he would be able to read the e-mail but in plain-text not encrypted form.