Exam 220-1002 topic 1 question 525 discussion

Actual exam question from CompTIA's 220-1002

Question #: 525
Topic #: 1

Ann, a user, has two monitors: one connected with VGA and another connected with DisplayPort. Ann contacts the help desk because she can only see one monitor at a time. Ann tried to fix this on her own, but she sees very limited display settings.
Which of the following is MOST likely the issue?

A. Ann does not have administrative rights over the machine.
B. The OS is using basic drivers for the video card.
C. The DisplayPort is plugged into an HDMI port.
D. The monitor refresh rate is above 60Hz and cannot display a digital signal.

Show Suggested Answer

Suggested Answer: A 🗳️

by Tech1990 at Oct. 3, 2022, 6:23 p.m.

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alforg03

1 year, 4 months ago

the right answer is A, She called because she can only see 1 screen at a time. However, the issue lies with the very last phrase "she sees very limited display settings". This is because she is signed in as a standard user, this is the root cause of why she can not correct the settings on her own. Therefore, the root cause of her issue is with answer A "Ann does not have administrative rights over the machine"

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nasinec

2 years, 8 months ago

The answer is A. She called because she can only see 1 screen at a time. However, the issue lies with the very last phrase "she sees very limited display settings". This is because she is signed in as a standard user, this is the root cause of why she can not correct the settings on her own. Therefore, the root cause of her issue is with answer A "Ann does not have administrative rights over the machine"

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Tech1990

2 years, 8 months ago

Selected Answer: B

I've been working for graphics chipset company as tech support and this issue is due to the errors on device manager or the grpahic card doesn't have the drivers(it may be running as MS basic display adapter) So, answer is definately B in real life

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Tech1990

2 years, 9 months ago

Selected Answer: B

If user is using windows basic drives then he cannot run two monitors at a time

upvoted 1 times

GhaeicSD

2 years, 8 months ago

The question is asking why Ann can't fix the problem herself, not how to fix the problem. The statement "Ann tried to fix this on her own, but she sees very limited display settings." is why that is.

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