HOTSPOT - You need to create and configure objects to support the requirements. How should you configure the system? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Hot Area:
3-1-3 -
3 queues one for each insurance type,
1 Automatic case creation rule, that contains one condition/rule for each case that needs to be routed to its respective queue
3-1-3 - 3 queues one for each insurance type, 1 routing rule set that contains one rule that specifies one condition for each case that needs to be routed to its respective queue
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