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Exam MB-230 topic 8 question 17 discussion

Actual exam question from Microsoft's MB-230
Question #: 17
Topic #: 8
[All MB-230 Questions]

Your company makes use of Dynamics 365 for Customer Service. You employed as a customer service representative.

You have been tasked with detecting and removing duplicate cases.

You decide to make use of business rules to achieve your goal.

Does the action achieve your objective?

  • A. Yes, it does
  • B. No, it does not
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️
by [deleted] at May 11, 2023, 9:31 a.m.

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Svenn09
9 months ago
Selected Answer: B
It's B
upvoted 1 times
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Milo84
1 year, 3 months ago
Wrong. BR is not solving the duplicates.
upvoted 3 times
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Candy2002
1 year, 4 months ago
We need this, but not business rules. Duplicate Detection Rules: Configure and run duplicate detection rules in Dynamics 365 to identify duplicate cases based on specified criteria. Duplicate detection rules compare the data in selected fields and provide a list of potential duplicates for review and resolution.
upvoted 1 times
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Candy2002
1 year, 4 months ago
Selected Answer: B
No, the answer should be B, should setup detection duplication in general
upvoted 2 times
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Imenjem
1 year, 5 months ago
The answer is B
upvoted 2 times
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[Removed]
1 year, 5 months ago
Configure duplicate detection rules rather than business rules yeah? So no this does not solve the problem
upvoted 2 times
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