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Exam MB-230 topic 8 question 21 discussion

Actual exam question from Microsoft's MB-230
Question #: 21
Topic #: 8
[All MB-230 Questions]

You are a Dynamics 365 for Customer Service administrator.

You have been tasked with making sure that cases are automatically created for emails received by clients in possession of a support contract.

You have created an automatic record creation and update rule.

Which two of the following actions should you take NEXT?

  • A. You should configure the rule to generate a case if a valid entitlement exists.
  • B. You should configure the rule to send automatic email responses to customers when records are created.
  • C. You should set the source type to service activity.
  • D. You should set the source type to email.
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Suggested Answer: AD 🗳️
by [deleted] at May 11, 2023, 9:38 a.m.

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Candy2002
6 months, 2 weeks ago
Selected Answer: AD
Correct, A & D
upvoted 3 times
...
[Removed]
7 months, 1 week ago
Selected Answer: AD
A & D correct
upvoted 3 times
...
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A (35%)
C (25%)
B (20%)
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