Exam MB-230 topic 8 question 21 discussion

Actual exam question from Microsoft's MB-230

Question #: 21
Topic #: 8

You are a Dynamics 365 for Customer Service administrator.

You have been tasked with making sure that cases are automatically created for emails received by clients in possession of a support contract.

You have created an automatic record creation and update rule.

Which two of the following actions should you take NEXT?

A. You should configure the rule to generate a case if a valid entitlement exists.
B. You should configure the rule to send automatic email responses to customers when records are created.
C. You should set the source type to service activity.
D. You should set the source type to email.

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Suggested Answer: AD 🗳️

by [deleted] at May 11, 2023, 9:38 a.m.