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Exam MB-230 topic 8 question 27 discussion

Actual exam question from Microsoft's MB-230
Question #: 27
Topic #: 8
[All MB-230 Questions]

Your company makes use of Dynamics 365 for Customer Service.

You need to assign a case in the queue that is currently routed to you to a different user because you have booked time off work.

You share the case.

Does the action achieve your objective?

  • A. Yes, it does
  • B. No, it does not
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Suggested Answer: B 🗳️
by [deleted] at May 11, 2023, 9:53 a.m.

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[Removed]
6 months, 4 weeks ago
Sharing the case does not change who the case is assigned to, No this won't solve the problem
upvoted 1 times
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