Exam MB-230 topic 8 question 31 discussion

Actual exam question from Microsoft's MB-230

Question #: 31
Topic #: 8

You are employed as a system administrator for your company’s Dynamics 365 for Customer Service implementation.

You have been tasked with creating a service-level agreement (SLA) that allows for times and status’ of an SLA to be tracked.

Which of the following is the type of SLA you should create?

A. Atypical
B. KPI
C. Enhanced
D. Standard

Show Suggested Answer

Suggested Answer: C 🗳️

by [deleted] at May 11, 2023, 9:57 a.m.

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Nyanne

2 months, 4 weeks ago

Selected Answer: C

Enhanced allows time based conditions. Standard does not (although this is now deprecated)

upvoted 1 times

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Candy2002

1 year ago

Selected Answer: C

Agree to be C. Either it is Enhanced / Standard, doesn't make sense of KPI

upvoted 3 times

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[Removed]

1 year, 1 month ago

Would it not be C - Enhanced? It's asking the TYPE OF SLA to create...

upvoted 3 times

wwhung

1 year ago

Because Standard and Enhanced SLAs are both deprecated? https://learn.microsoft.com/en-us/dynamics365/customer-service/create-standard-sla?view=op-9-1 Standard SLAs created in the web client have been deprecated and replaced with Unified Interface SLAs. For more information on deprecation, see SLAs in web client are deprecated. We recommend migrating the standard SLAs created in the web client to Unified Interface. For more information on migrating SLAs, see Migrate SLAs.

upvoted 1 times

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