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Exam MB-230 topic 8 question 37 discussion

Actual exam question from Microsoft's MB-230
Question #: 37
Topic #: 8
[All MB-230 Questions]

Your company makes use of Dynamics 365 for Customer Service. You are employed as an administrator.

You are required to configure an entitlement template for a standard support contract that allows for 40 hours of email support, as well as Phone as a premium service in allotments of 20 incidents.

Which of the following is TRUE with regards to the entitlement channel?

  • A. It should be set to Email only.
  • B. It should be set to Phone only.
  • C. It should be set to Email and Phone.
  • D. It is an unnecessary setting.
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Suggested Answer: A 🗳️
by [deleted] at May 11, 2023, 12:19 p.m.

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Candy2002
Highly Voted 1 year ago
Selected Answer: A
It is A. For templates, we will setup for those who is standardized. Premium service will not be counted on this entitlement. There is a few question on premium service / support, all of them are not include in the templates.
upvoted 5 times
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Nyanne
Most Recent 2 months, 4 weeks ago
Selected Answer: A
Theres a few questions like this one. Configure the template for the standard entitlement terms. Add premium where required for new entitlement
upvoted 1 times
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wwhung
1 year ago
Selected Answer: A
Right... got it. It's the entitlement template setup for standard support, therefore email only.
upvoted 4 times
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wwhung
1 year ago
Selected Answer: C
If the customer has both Email and Phone entitlement, you need to add both to the entitlement channels. C. It should be set to Email and Phone.
upvoted 1 times
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[Removed]
1 year, 1 month ago
I would say C. It should be set to Email and Phone.
upvoted 1 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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