Exam MB-230 topic 1 question 43 discussion

Actual exam question from Microsoft's MB-230

Question #: 43
Topic #: 1

HOTSPOT
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You are modifying the phone-to-case process in Dynamics 365 Customer Service. You create a flow by using PowerApps as shown in the exhibit. (Click the Exhibit tab.)

You must modify the business process flow to include the check-email step at the beginning of the research stage.

Use the drop-down menus to select the answer choice that answers each question based on the information presented in the graphic.

NOTE: Each correct selection is worth one point.