Exam MB-230 topic 1 question 57 discussion

Actual exam question from Microsoft's MB-230

Question #: 57
Topic #: 1

HOTSPOT
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A company that manufactures industrial heating, ventilation, and air conditioning units (HVAC) implements Dynamics 365 Customer Service.

Following each installation, customers must be surveyed about their satisfaction of the installation and the conduct of the installers.

You need to recommend the appropriate question types.

Which question types should you recommend? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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Suggested Answer:

by Emmy_S at May 23, 2023, 10:47 a.m.

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AppleDash

Highly Voted 7 months, 2 weeks ago

Answer is correct. https://learn.microsoft.com/en-us/dynamics365/customer-voice/available-question-types

upvoted 5 times

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D365Ninja

Most Recent 1 year ago

Likert is correct in my opinion for the first option as it is 'a group of questions' not a single question, likert allows a number of 'options'/questions to be rated.

upvoted 2 times

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lorper

1 year ago

My opinion: Rating, Rating, Ranking. Likert does not make sense.

upvoted 4 times

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Emmy_S

1 year ago

#1 should be rating right? Likert scale is usually more towards strongly disagree to strongly agree instead of 0-5

upvoted 2 times

cAMP

7 months, 1 week ago

It says "a group of questions", so I'd risk Likert

upvoted 2 times

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