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Exam MB-230 topic 2 question 37 discussion

Actual exam question from Microsoft's MB-230
Question #: 37
Topic #: 2
[All MB-230 Questions]

You are a Dynamics 365 Customer Service representative.

You need to take the appropriate action when creating new cases to ensure that the automated routing rule is applied.

What should you use?

  • A. Add to queue
  • B. Run workflow
  • C. Save and route
  • D. Share
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️
by Emmy_S at May 24, 2023, 9:29 a.m.

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Robby1234
8 months, 3 weeks ago
When creating a new case the routing rules are automatically applied there is no need to "Add the case to a queue". The answer is C.
upvoted 1 times
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AppleDash
1 year, 1 month ago
It's C https://learn.microsoft.com/en-us/dynamics365/customer-service/routing-trigger
upvoted 1 times
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Kratinhos
1 year, 4 months ago
Selected Answer: C
C for sure
upvoted 2 times
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wwhung
1 year, 6 months ago
I agreed C Save & Route as well.
upvoted 4 times
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DangerManTech
1 year, 6 months ago
I would say C as well.
upvoted 3 times
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lorper
1 year, 6 months ago
I would say C: you can create and route the case at once with the "Save & Route" action.
upvoted 3 times
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Emmy_S
1 year, 6 months ago
I thought the answer would be "save and route"? can someone explain?
upvoted 2 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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