Exam MB-230 topic 1 question 58 discussion

Actual exam question from Microsoft's MB-230

Question #: 58
Topic #: 1

You are a system administrator for Dynamics 365 for Customer Service.

All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.

You need to configure cases.

What should you do?

A. Set the closure preference setting to Don’t allow parent case closure until all child cases are closed.
B. On the case entity, update the Parent case-Child case 1:N relationship field mapping to include all the required fields that should map from the parent case.
C. Validate that customer and case title fields have not been removed as fields that child cases inherit from parent cases. Add product and case-type fields to the list. The closure preference setting does not need to be changed. This is default behavior.
D. Validate that customer and case title fields have not been removed as fields that child cases inherit from parent cases. Add product and case type fields to the list. Set the closure preference setting to Don’t allow parent case closure until all child cases are closed.

Show Suggested Answer

Suggested Answer: D 🗳️

by lorper at May 24, 2023, 11:05 a.m.

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lorper

Highly Voted 1 year ago

D is correct. Similar question was shown before.

upvoted 5 times

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JordiF

Most Recent 9 months, 2 weeks ago

Indeed, D. As default behaviour is Parent case can be closed, leaving the Child cases open.

upvoted 2 times

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