Exam MB-230 topic 1 question 61 discussion

Actual exam question from Microsoft's MB-230

Question #: 61
Topic #: 1

DRAG DROP
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Your company uses Dynamics 365 Customer Service.

The company wants to send a customer survey to each customer when a case is closed. The survey must include the following:

• An area with a list of questions that rate the answers as poor, average, or great.
• A question that rates whether the customer would recommend your company to others.

The company wants to exclude symbols from any of the question types.

You need to configure the question types.

Which question type should you use? To answer, drag the appropriate question type to the correct requirement. Each question type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Show Suggested Answer

Suggested Answer:

by lorper at May 24, 2023, 11:12 a.m.

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Net_IT

11 months, 4 weeks ago

in excluding symbols i think they refer to stars or smileys (or are these not considered symbols according to MS logic), so no other option than to go for the Likert https://learn.microsoft.com/en-us/dynamics365/customer-voice/available-question-types

upvoted 1 times

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wwhung

1 year, 6 months ago

For the first question, both Rating and Likert would work, but it's described as "List of Questions", then it should be Likert. For the second question, it's NPS no doubt.

upvoted 2 times

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mattiaeject

1 year, 6 months ago

I think the answer is correct, but I have some dubt about first question... Both rating and likert could be correct...

upvoted 1 times

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lorper

1 year, 6 months ago

My opinion: Likert, Rating. The rating option is the best for the second question because it confirms easily the recommendation.

upvoted 2 times

Lemppy

1 year, 5 months ago

NPS is the standard for recommendations

upvoted 1 times

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