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Exam MB-230 topic 3 question 7 discussion

Actual exam question from Microsoft's MB-230
Question #: 7
Topic #: 3
[All MB-230 Questions]

A company closes the business each year for nine business days.

You need to configure the system to reflect the business closure while minimizing the number of records that you must create in the system.

What should you create?

  • A. nine customer service calendar records of a one-day duration
  • B. two holiday calendar records of a seven-day duration
  • C. three holiday schedule records of a three-day duration
  • D. one business closure record of a nine-day duration
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Suggested Answer: D 🗳️
by DangerManTech at June 1, 2023, 8:37 p.m.

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AppleDash
6 months, 2 weeks ago
It dependes on wheter the days are consecutive or not. If the nine days are consecutive, then 1 record would be enough. If the nine days are non consecutive, then you need 9 records, one for each day.
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wwhung
11 months ago
Selected Answer: D
The answer is correct. Simply go to Service Scheduling in Operations -> Business Closure -> Manage, add the closure days will do. https://learn.microsoft.com/en-us/dynamics365/customer-service/set-when-business-closed-csh?tabs=customerserviceadmincenter
upvoted 3 times
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DangerManTech
11 months, 1 week ago
Think this is A
upvoted 1 times
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