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Exam MB-230 topic 7 question 18 discussion

Actual exam question from Microsoft's MB-230
Question #: 18
Topic #: 7
[All MB-230 Questions]

DRAG DROP
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A company uses Dynamics 365 Customer Service. The company connects chatbots to its Omnichannel configuration.

The chatbot does not escalate calls to agents.

You need to troubleshoot the chatbot issue.

In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.

NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.

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Suggested Answer:
by Candy2002 at June 5, 2023, 3:15 a.m.

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Candy2002
Highly Voted 8 months, 1 week ago
I think the seq is like this Create the chatbot application and assign it as an agent Set code to engage the chatbot Add the chatbot to a voice workstream Add the chatbo to the queues Set esclation rules
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