Exam MB-230 topic 1 question 53 discussion

Actual exam question from Microsoft's MB-230

Question #: 53
Topic #: 1

DRAG DROP
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A company deploys Dynamics 365 Customer Service.

A service manager requires a new classification ruleset for Bronze-type customers. The Bronze type customers require an answer within five hours.

You need to create the classification ruleset.

In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.

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by Candy2002 at June 5, 2023, 9:20 a.m.

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Candy2002

Highly Voted 6 months, 2 weeks ago

To create a classification ruleset for Bronze-type customers that requires a 5-hour response time, you should perform the actions in the following order: Create a new ruleset in a workstream. Create a new manual rule named Bronze. Create a condition for the Bronze rule. Create a rule named 5-hour response from the decision list. Create a demand rule for the Bronze rule. This order ensures that you first set up the ruleset and rule for the Bronze classification. Then, you define the condition and specify the response time requirement in the rule. Finally, you create a demand rule to apply the classification ruleset to the appropriate customers.

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