Exam MB-230 topic 2 question 44 discussion

Actual exam question from Microsoft's MB-230

Question #: 44
Topic #: 2

You are a Dynamics 365 Customer Service system administrator.

You are unable to add 20 hours of phone time to the Entitlement channel.

You need to determine the reason you are unable to add the hours.

What are three possible reasons? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A. The Entitlement start date is in the future.
B. The Entitlement is in draft mode.
C. The Entitlement has been canceled.
D. The Entitlement is in active mode.
E. The Entitlement expiration date has passed.

Show Suggested Answer

Suggested Answer: ADE 🗳️

by wwhung at June 7, 2023, 1:01 a.m.

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Robby1234

Highly Voted 1 year, 2 months ago

A: If I set the entitlement in draft and the start date in the future, I can edit So A has nothing to do with being able to add hours to a channel. B: Draft so we can edit. C: Canceled can't be edit. D: Active can't be edit. E: If the date has passed than the status is Canceled and thus can't be edited Answer: CDE

upvoted 8 times

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