Exam MB-230 topic 3 question 4 discussion

Actual exam question from Microsoft's MB-230

Question #: 4
Topic #: 3

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A computer repair company employs technicians. Some technicians fix hardware issues and some fix software issues.

A case is opened for each customer call. Technicians are sent to customers’ homes when issues cannot be fixed over the phone. The company implements Dynamics 365 Customer Service and wants to start scheduling the technicians’ in-person appointments.

The requirements for scheduling appointments are as follows:

• Schedule an appointment with the technician who is located closest to a customer.
• Schedule an appointment based on whether the issue is hardware or software.
• The dispatcher who schedules appointments must not be able to configure the system.

You need to configure the system to meet the requirements.

Which options should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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Suggested Answer:

by wwhung at June 7, 2023, 1:39 a.m.

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Robby1234

8 months, 3 weeks ago

Answer is correct: * Customer Service Scheduler and Scheduler Following the link: https://learn.microsoft.com/en-us/dynamics365/customer-service/create-edit-service-csh?tabs=customerserviceadmincenter It Says: "To ensure that all Scheduler users are able to schedule services using the new scheduling experience, they should also be assigned the Customer Service Scheduler and Scheduler roles." * Services

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AppleDash

1 year, 1 month ago

Scheduler only, Service

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wwhung

1 year, 6 months ago

Security Role: https://learn.microsoft.com/en-us/dynamics365/customer-service/manage-security-roles Schedule: https://learn.microsoft.com/en-us/dynamics365/customer-service/create-edit-service-csh?tabs=customerserviceadmincenter

upvoted 3 times

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