Exam MB-230 topic 2 question 41 discussion

HOTSPOT
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You are a consultant setting up a contact center in Dynamics 365 Customer Service.

The following requirements must be configured in the system:
• Assign cases that are created from emails that have the subject “escalate” to a manager.
• If a call comes in that requires a site visit, a work order needs to be created.
• Managers need to get an email every time a case is closed.

You need to select the appropriate tools to meet the requirements.

Which technologies should you use? To answer, select the appropriate options from the answer area.

NOTE: Each correct selection is worth one point.

Suggested Answer: