Exam MB-230 topic 8 question 32 discussion

Actual exam question from Microsoft's MB-230

Question #: 32
Topic #: 8

You are employed as a system administrator for your company’s Dynamics 365 for Customer Service implementation.

You have been tasked with making sure that customer service representatives have the ability to add service-level agreements (SLAs) to a record manually.

You add the SLA field to the entity form.

Does the action achieve your objective?

A. Yes, it does
B. No, it does not

Show Suggested Answer

Suggested Answer: A 🗳️

by wwhung at June 15, 2023, 7:23 a.m.

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b2fcd03

8 months, 3 weeks ago

A. To apply SLAs to records manually, select the SLA in the SLA field. This field isn't available by default on entity forms, so you will need to ask your system administrator to add it. While applying the SLA, the application first looks for automatically applied SLAs, followed by SLAs applied through entitlement. If there aren't any, the application looks for the SLA that's set as the default. https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/apply-slas

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wwhung

1 year, 11 months ago

Reference: https://learn.microsoft.com/en-us/dynamics365/customer-service/define-service-level-agreements?tabs=customerserviceadmincenter

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