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Exam MB-230 topic 8 question 19 discussion

Actual exam question from Microsoft's MB-230
Question #: 19
Topic #: 8
[All MB-230 Questions]

Your company makes use of Dynamics 365 for Customer Service. You employed as a customer service representative.

You have been tasked with detecting and removing duplicate cases.

You decide to merge cases to achieve your goal.

Does the action achieve your objective?

  • A. Yes, it does
  • B. No, it does not
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Suggested Answer: A 🗳️
by wwhung at June 15, 2023, 7:49 a.m.

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wwhung
Highly Voted 1 year, 4 months ago
Selected Answer: A
Merge the duplicated cases should do the job.
upvoted 5 times
...
Svenn09
Most Recent 9 months ago
Selected Answer: A
Yes you can merge cases
upvoted 1 times
...
Milo84
1 year, 3 months ago
Answer here should be Yes
upvoted 4 times
...
Community vote distribution
A (35%)
C (25%)
B (20%)
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