Exam MB-230 topic 1 question 63 discussion

Actual exam question from Microsoft's MB-230

Question #: 63
Topic #: 1

You implement Dynamics 365 Customer Service for a company. Support representatives use the Customer Service workspace.

Support representatives must begin working on existing cases in their queues when they open the workspace.

Which screen should the representatives use to perform this task?

A. Customer service multiple customer sessions
B. Customer Service Agent Dashboard
C. Power Bl dashboard
D. Next available case record

Show Suggested Answer

Suggested Answer: B 🗳️

by aishwarya1 at June 22, 2023, 9:18 a.m.

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CYC

5 months, 1 week ago

Selected Answer: B

B is the correct answer.

upvoted 1 times

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Net_IT

1 year, 4 months ago

correct D but according to chatgpt. Other views are less suitable for the task at hand.

upvoted 1 times

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aishwarya1

1 year, 10 months ago

D. Next available case record In the Customer Service workspace, the "Next available case record" screen is typically designed to provide support representatives with a prioritized list of cases in their queue. This screen allows them to quickly identify and select the next case they should work on based on the assigned priority or other criteria.

upvoted 1 times

Lemppy

1 year, 10 months ago

I have no such screen?

upvoted 1 times

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Exam MB-230 topic 1 question 63 discussion

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CYC

Net_IT

aishwarya1

Lemppy

SY0-701