Exam MB-230 topic 2 question 30 discussion

Actual exam question from Microsoft's MB-230

Question #: 30
Topic #: 2

A company uses Dynamics 365 Customer Service. A client purchases a premium support package that allows six support incidents over two years.

You need to set up support entitlement enforcement.

Which three attributes should you configure? Each correct answer presents a part of the solution.

NOTE: Each correct selection is worth one point.

A. Specify the remaining item
B. Specify the total term
C. Specify the end date
D. Set the Restrict based on entitlement terms value
E. Specify the service-level agreement (SLA)

Show Suggested Answer

Suggested Answer: BCD 🗳️

by Kratinhos at June 25, 2023, 6:08 p.m.

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gabyoda

9 months, 4 weeks ago

Correct : it is for enforcement of the entitlement

upvoted 2 times

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Kratinhos

1 year, 1 month ago

Correct https://learn.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-define-support-terms-customer?tabs=customerserviceadmincenter

upvoted 1 times

Anks123

10 months, 4 weeks ago

As per the link above shouldn't it be CDE?

upvoted 2 times

mslia

8 months, 2 weeks ago

Referencing the link, BCDE are all options you can set on the entitlement, however only BCD are required fields. SLA is optional.

upvoted 1 times

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