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Exam MB-230 topic 2 question 31 discussion

Actual exam question from Microsoft's MB-230
Question #: 31
Topic #: 2
[All MB-230 Questions]

You are using Dynamics 365 Customer Service.

You need to ensure that customers request support by using email, phone or web, based on their signed contracts with your company.

What should you do?

  • A. Configure entitlement channels.
  • B. Create an entity for each channel and configure the relationship with the entitlement.
  • C. Create queues for each channel.
  • D. Configure routing rules.
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Suggested Answer: A 🗳️
by Kratinhos at June 25, 2023, 6:08 p.m.

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Kratinhos
11 months, 2 weeks ago
Correct
upvoted 1 times
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A (35%)
C (25%)
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