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Exam MB-230 topic 4 question 14 discussion

Actual exam question from Microsoft's MB-230
Question #: 14
Topic #: 4
[All MB-230 Questions]

Your company uses Dynamics 365 Customer Service.

You are designing a survey to send out each time a case closes. The survey must adapt to display additional questions within the same survey if a customer chooses Dissatisfied as a survey answer.

You need to configure the survey.

Which feature should you use?

  • A. Branching rule
  • B. Multiple-page survey
  • C. Multiple answer
  • D. Post-survey message
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Suggested Answer: A 🗳️
by Kratinhos at June 25, 2023, 7:20 p.m.

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Kratinhos
1 year, 1 month ago
Correct
upvoted 2 times
...
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A (35%)
C (25%)
B (20%)
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