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Exam MB-230 topic 4 question 32 discussion

Actual exam question from Microsoft's MB-230
Question #: 32
Topic #: 4
[All MB-230 Questions]

A company has used Dynamics 365 Customer Service with Omni channel for more than a year.

The company has experienced several product recalls over the last three months. Customer agents must follow standardized answers, approved by the legal department, to respond to customer questions that are sent in from chats, texts, and phone conversations.

You need to configure the system.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

  • A. Enable the productivity panel.
  • B. Install the Productivity Tools app from App Source.
  • C. Create a macro.
  • D. Create an agent script.
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Suggested Answer: AD 🗳️
by Kratinhos at June 28, 2023, 5:07 p.m.

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Kratinhos
11 months, 2 weeks ago
Seems ok https://learn.microsoft.com/en-us/dynamics365/app-profile-manager/agent-scripts?tabs=customerserviceadmincenter
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