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Exam MB-230 topic 6 question 2 discussion

Actual exam question from Microsoft's MB-230
Question #: 2
Topic #: 6
[All MB-230 Questions]

You are customizing an Omnichannel for Customer Service implementation for a call center.

The call center manager wants to create a new quick response for agents to save time typing a greeting message.

You need to create a quick response that includes a customer’s full name.

How should you create the quick response?

  • A. Hi {Customer{Fullname}}, How may I help you?
  • B. Hi Customer{Fullname), How may I help you?
  • C. Hi FullName{Customer}, How may I help you?
  • D. Hi {FullName{Customer}}, How may I help you?
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Suggested Answer: D 🗳️
by Kratinhos at June 28, 2023, 5:51 p.m.

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gabyoda
8 months ago
Selected Answer: D
Correct
upvoted 1 times
...
gabyoda
8 months ago
Correct, verified
upvoted 1 times
...
Kratinhos
11 months, 3 weeks ago
Correct as per https://learn.microsoft.com/en-us/dynamics365/customer-service/create-quick-replies
upvoted 2 times
...
Community vote distribution
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C (25%)
B (20%)
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