Exam MB-230 topic 1 question 65 discussion

Actual exam question from Microsoft's MB-230

Question #: 65
Topic #: 1

You are creating an external-facing portal that uses capabilities of Dynamics 365 Customer Service.

When a case is closed, customers must receive an email that provides the ability to visit the knowledge base associated with the case.

You need to configure the system.

Which two options should you configure? Each correct answer presents part of a solution.

NOTE: Each correct selection is worth one point.

A. In Dynamics 365 Customer Service, enter the portal URL that will be used to create external (public facing) portal links for knowledge articles in the Knowledge Solution field.
B. In Dynamics 365 Customer Service, under Knowledge Source, in the Knowledge Solution field, enable sharing the knowledge article as a link in the email sent to the customer.
C. In the Knowledge Articles Feedback section, set Enable users to provide feedback on knowledge articles from search control to Yes.
D. In Dynamics 365 Customer Service, ensure that the representative closing the case attaches the knowledge article to the record.

Show Suggested Answer

Suggested Answer: AD 🗳️

by Lemppy at July 4, 2023, 11:14 a.m.

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Nyanne

3 months ago

Selected Answer: AD

https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/set-up-knowledge-management-embedded-knowledge-search#configure-knowledge-base-article-urls

upvoted 1 times

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Lemppy

11 months, 3 weeks ago

Selected Answer: AD

B: Currently there is no such setting called "Knowledge Source, in the Knowledge Solution field, enable sharing the knowledge article as a link in the email" Getting KB article attachments into portal you must insert portal url and select Sync knowledge article attachments to portal = Yes

upvoted 2 times

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