You are a customer service manager for a company using Dynamics 365 for Customer Service. You need to set up queues to manage support. You assign a team to each queue. What type of queue should you configure?
Private queues: Create private queues with limited set of members to help those members easily view the queue items in that queue. Private queues streamline queue items for the members of that queue only and help to remove clutter from other user’s views.
Public queues: Create public queues to let everyone in the organization view the queue and all the items it contains.
So Answer is B
Answer should be D
MS won't ask in an exam which they won't suggest in general
"...
Private queues are a great way to organize cases, but do not restrict access to the records they contain. If your organization handles sensitive data and needs to restrict access to queue items or fields, explore the different options given in Dynamics 365 security model.
..."
https://docs.microsoft.com/en-us/dynamics365/customer-service/set-up-queues-manage-activities-cases
I also think it's Private, but the question doesn't explicitly say you want to minimize clutter by showing the team only their own queue items. I guess it's implied by the phase you quoted from the question.
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