Exam MB-230 topic 2 question 24 discussion

Actual exam question from Microsoft's MB-230

Question #: 24
Topic #: 2

A company has a service level agreement (SLA) that they will get a call back from the call center within three business days.

The call center regular hours are Monday through Friday 8:00 a.m.-11:00 p.m. Eastern time.

The call center is closed on New Year's Day and the day after New Year's. New Year's Day is on a Thursday this year.

The company calls for support on the Tuesday before New Year's Day at 8:00 a.m.

You need to determine the call center's deadline for the SLA.

When will the call center miss their SLA?

A. The Monday after New Year's Day at 8:00 a.m. Eastern time
B. The Friday after New Year's Day at 8:00 a.m. Eastern time
C. The Tuesday after New Year's Day at 8:00 a.m. Eastern time
D. The Saturday after New Year's Day at 8:00 a.m. Eastern time

Show Suggested Answer

Suggested Answer: C 🗳️

by Kratinhos at July 11, 2023, 4:32 p.m.

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Kruthihegde

1 year, 2 months ago

Selected Answer: C

C is the right answer

upvoted 1 times

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srinivassane

1 year, 5 months ago

Selected Answer: A

Ticket raised: Tuesday before New Year. SLA three days. So as per SLA 3 Business Days are: 1. Tuesday (before New Year) 2. Wednesday (before New Year) -New Year (Thursday is holiday) -Day after New Year (Friday is holiday) by right the Satuday is the third business day as no mention of weekend closure. Even if Weekend is closure based on asssumption, then by right the third business day is Monday after New Year which is Answer A, right? Why is it mentioned as C?

upvoted 1 times

srinivassane

1 year, 5 months ago

Sorry it is mentioned as A) Monday 8M which is the third day of the SLA and it is not over as it is the beginning of the day. So by right answer C) is the right answer. My bad.

upvoted 1 times

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kks0805

1 year, 9 months ago

The question is asking when will MISS the SLA. Tuesday 8:00 - Tuesday 17:00 1BD Wednesday 8:00 - Wednesday 17:00 1BD Thursday paused timer Friday paused timer Monday 8:00 – Monday 17:00 1BD Tuesday 8:00 miss SLA So the answer is Tuesday.

upvoted 4 times