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Exam MB-230 topic 4 question 9 discussion

Actual exam question from Microsoft's MB-230
Question #: 9
Topic #: 4
[All MB-230 Questions]

HOTSPOT
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You are an Omnichannel supervisor for an inbound call center.

The call center's customer service rating has decreased over the past few months.

You need to enable analysis to view real-time customer sentiment.

In which configuration area should you enable each requirement? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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Suggested Answer:
by Kratinhos at July 12, 2023, 2:47 p.m.

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rijamg
8 months ago
First one, correct : https://neilparkhurst.com/2021/01/08/omnichannel-for-customer-service-insights-dashboards/
upvoted 3 times
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Kratinhos
11 months, 1 week ago
Second one correct: https://neilparkhurst.com/2021/01/08/omnichannel-for-customer-service-insights-dashboards/ First one very unsure, haven't found documentation
upvoted 2 times
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